SHIPPING & RETURNS

We hope you are pleased with your purchase. If for some reason a product does not meet your expectations, you may return it free for a refund within thirty (30) days of receipt.

VERY IMPORTANT

Items must be returned in the original packaging, with original labels.

We suggest you keep all packaging until you have made your final decision to purchase.

 

Returned items must be in a new and unused/unworn condition. We reserve the right to refuse a return and a refund if the goods are deemed to have been used or damaged.

HOW TO RETURN ONE OR MORE ITEMS:

1 – CONTACT OUR CUSTOMER SERVICE

Contact our customer service at the below email and remember to specify the address for the pick up of the returned items:

 

ciao@vaivai.cc

 

Our team will be back in touch with further instructions.

 

VaiVai Cycling Culture

5 Coghlan Road,
Subiaco, WA
Australia 6008

FREE SHIPPING

If your purchase did not qualify for free shipping then we will cover shipping costs, however if your item was delivered for free then your refund will be less the shipping fee. You will then be given a FREE SHIPPING coupon to use on your next purchase. Sound fair?

VERY IMPORTANT

Returned items must be in a new and unused/unworn condition. We reserve the right to refuse a return and a refund if the goods are deemed to have been used or damaged.

 

If used or damaged items are returned, any extra shipping cost will be charged to you. We reserve the right to keep the used or damaged items and their value.

REFUND

When all the above conditions have been fulfilled, we will reimburse you the total purchase price of goods returned. (Please notice that we cannot return you the shipping cost of your order).

 

The refund will be processed after the returned item has passed our quality control check.

Please note that refunds can only be credited to the same credit card (or PayPal account) used for the original purchase.

THAT SAID...

Always reach out and let us know the scenario and we will do our best to accomodate, we're all reasonable guys!

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