We hope you are pleased with your purchase. If for some reason a product does not meet your expectations, you may return it free for a refund within thirty (30) days of receipt.

VERY IMPORTANT

Items must be returned in the original packaging, with original labels.
We suggest you keep all packaging until you have made your final decision to purchase.

Returned items must be in a new and unused/unworn condition. We reserve the right to refuse a return and a refund if the goods are deemed to have been used or damaged.

HOW TO RETURN ONE OR MORE ITEMS:
1 – CONTACT OUR CUSTOMER SERVICE

Contact our customer service at the below email and remember to specify the address for the pick up of the returned items:

ciao@vaivai.cc

Our team will be back in touch with further instructions.

2 – PREPARE THE GOODS AND THE BOX

Prepare the package with the items that you wish to return. You can use the same packaging that were sent with your original goods.

PRINT the pre-filled RETURN FORM that you received via email from our Customer Services and insert it in the package together with the goods.

Please print and attach the below return address to the box:

VaiVai Cycling Culture

5 Coghlan Road,
Subiaco, WA
Australia 6008

 

3 – SHIPPING (FREE FOR YOU)

Once you are ready (items new and unused/unworn condition, returned in the original packaging, with original labels, box is closed and correctly labelled with the return address and the RETURN FORM printed and placed inside the box), we will organise pick up from your address at our own expense.

VERY IMPORTANT
Returned items must be in a new and unused/unworn condition. We reserve the right to refuse a return and a refund if the goods are deemed to have been used or damaged.

If used or damaged items are returned, any extra shipping cost will be charged to you. We reserve the right to keep the used or damaged items and their value.

4 – REFUND
When all the above conditions have been fulfilled, we will reimburse you the total purchase price of goods returned. (Please notice that we cannot return you the shipping cost of your order).

The refund will be processed after the returned item has passed our quality control check.

Please note that refunds can only be credited to the same credit card (or PayPal account) used for the original purchase.

The refund process can take 10-14 days from receipt of your goods, depending upon the credit card used for payment.